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CUSTOMER SERVICE

THE CHRONICLE GOAL:
TO PLEASE YOU WITH EACH ORDER!


We strive to serve you with fast delivery and friendly, knowledgeable customer service. We guarantee your satisfaction with the material you order.

TO ORDER:

Talk to a REAL PERSON...call TOLL-FREE anytime between 8:30 a.m. and 5:00 p.m., Eastern Time. After 5:00 p.m. leave a message on our answering machine. If you prefer, you may FAX, mail, or E-mail the order to Customer Service. We will process your order at once. If you have Adobe Acrobat reader you can print an order form and mail it to the address below.

  • Mail: Chronicle Guidance Publications, Inc.
    66 Aurora Street
    Moravia, New York 13118-3569
  • Phone: 1-800-622-7284 or (315) 497-0330
  • FAX: (315) 497-0339
  • E-mail: CustomerService@ChronicleGuidance.com

MASTERCARD and VISA:

For your convenience we accept MasterCard and VISA and will process your order quickly.

RETURNS:

Returns must be made within 30 days of purchase. We will only accept returns on current editions. Return will not be accepted without pre-authorization. Please call us at 1-800-622-7284 or email CustomerService@ChronicleGuidance.com to notify us of a return. 

SHIPPING AND HANDLING:

Ten percent (10%) on all orders in the Continental United States. Alaska and Hawaii fifteen percent (15%). For other countries the actual shipping charges will be billed, call or FAX for an estimate. Prepayment is requested if you are not a current customer. C.O.D. orders are not accepted. $5.50 minimum order required.

SPECIAL SHIPPING AND HANDLING:

Orders are shipped by the least expensive and most expeditious means unless otherwise specified. It will cost a little extra, but we can arrange for overnight, 2-day, or 3-day shipping. On most merchandise the shipping and handling charges are as noted. Three exceptions: (1) Vertiflex filing cabinets, #25112W, $115.00 each, shipping charge; (2) Occupational Library (Career Library collated by GOE), #20002W, $195.00 each, shipping charge and (3) Occupational Library collated by DOT, #22002W, $195.00 each shipping charge.

INDIVIDUAL OCCUPATIONAL BRIEFS:

We suggest that school personnel combine the orders of students allowing them to take advantage of the quantity pricing for 10 or more titles. Minimum order $5.50.

GENERAL INFORMATION:

All prices subject to change. Chronicle reserves the right to update, revise, or reconfigure any product without notice.

FOREIGN ORDERS:

Must be paid in U.S. funds, payable on a U.S. bank. Foreign orders are sent via air mail; actual shipping charges will be billed.

DISTRIBUTION:

Would you be interested in distributing CGP products? If so, call Distribution at 1-800-622-7284, or send an E-mail to Distribution@ChronicleGuidance.com


 
 
 
 

We accept:

Visa Card

Master Card

Chronicle Guidance Publications, Inc.
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Copyright 2013 Chronicle Guidance Publications, Inc.
66 Aurora Street
Moravia, NY 13118-3569
Phone: (800) 622-7284
FAX: (315) 497-0339

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